Launched in 2007 Group is a UK-based credit controller, recoveries management, and business process outsourcing company working in both the B2C markets with offices in both Glasgow and Stratford-upon-Avon. Its focus is on realizing its customers' needs and providing innovative solutions that help construct victory both for them and to their customers.
Currently employs over 220 FTE having a capacity to expand to 330 FTE across both of its extensive sites in Glasgow and Stratford upon Avon to adapt additional capacity.
Widely regarded as a pioneer in regards to innovation and the use of new technology has established itself as a market leader whilst maintaining its freedom from bigger less agile competitors. Since the companies launching back into 2008 and its team have won a number of high profile business awards including, Best use of technology for itself service client portal WeWantToSayYes.co.uk and in 2016 for its voice recognition dialler platform, in addition to being known for advanced use of technology is to date the only DCA to have won both very best customer and finest commercial DCA.
When you work without a taken for granted, we have some time to get to understand you and your clients, the approach we invent for you is special to your company requirements and evolves along with our venture.
Customer focussed, has worked with the belief that irrespective of the current situation a customer finds themselves dealing with, so that they can be and will always stay a valued client of their customers, this ethos means that works with its customers across a range of debt forms and era. In addition to working with clients on late arrears and elderly debt balances also works with lots of customers at very early stage arrears, often at a white tag capacity carrying and representing the brand name of some of the UK's biggest titles.
Investing in our customers, we are a professional services business working to a very high set of standards which are regulated by the Financial Conduct Authority, and also as part of the highly recognized Credit Services Association we are dedicated to ensuring that all of our people work to the very highest of standards. Development and training play an integral part in the working lives of all employees at all levels, Training does not end once induction is finished but is present throughout the working environment.
Quality assurance plays a key function in all that we do ; QA touches all parts of our company and is covered Feds accuse Charlotte debt collection agency of pretending to be ... with our three line of defence and backed up through our very own internal audit team and try this web-site different compliance functions.
Groups senior management staff is made up of some of the very experienced and well regarded professionals in the business, with over a 150 years joint experience in the realm of financials.